We stand behind all of our products at Longfellow’s Greenhouses and customer satisfaction is a top priority of ours. We strive to ensure your satisfaction and a positive shopping experience with every purchase. Thank you for supporting our business since 1977!
All returns must be accompanied by a receipt or proof of purchase, such as a Longfellow’s Loyalty Account transaction.
Trees, Shrubs & Vines
We guarantee our hardy trees, shrubs and vines to be true to name and capable of surviving the winter. With proper planting and care, these items are guaranteed one year after purchase, and two years for Loyalty Club members. *
Plants marked with a yellow “Tender” tag or listed as Zone 5 on the informational tag, are only guaranteed through the growing season it was purchased.
Trees & Shrubs not planted into the ground before winter, & Live Christmas Trees purchased during the holiday season, do not carry a guarantee.
Tender Plants at Longfellow'sPerennials, Annuals, Vegetables & Herbs:
Guaranteed through the growing season it was purchased. *
Houseplants
Guaranteed within 60 days of the purchase date. *
Home, Gift and Other Non-Plant Items:
We are happy to refund returned items that are in unused condition, or defective within 60 days of purchase. For Loyalty Club Members, receipt is not required. For customers who are not Loyalty Club Members, refund will not be given without proof of receipt.
Refund of payment shall be made to the same form of payment on receipt, or by store credit, except if paid by check. If paid by check, 10 days must pass for the check to clear before we can refund cash back.
Items purchased on clearance or end of season close-out sales are not eligible for return.
* Please Note *
Plants damaged by situations beyond Longfellow’s control are not covered by our guarantee. These situations include neglect, improper watering, severe weather (high winds, ice storms, drought, etc.), mechanical injury, disease, insects, pest & animal damage, including voles, deer, mice, pets, etc.
It is important to closely monitor plants for proper care. If your plants begin to show any signs of stress, please call us or stop by with a plant sample or photo as soon as possible. This will help us determine what care methods are needed to help revive your plant and bring it back to good health.
If your plant dies within the guarantee period and meets the criteria for replacement, please bring your dead plant material and your sales receipt back to us. We will credit the plant value (equal to the original purchase price) onto a Longfellow’s Gift Card. All replacements are one time only and the replacement plant will carry no warranty. Sorry no cash refunds.
If you decide a purchased plant is not right for your garden, we will accept the return within 10 days. The plant must be in its original container, has not been planted, and has been kept watered as needed until the return is made.
Longfellow’s may require that a plant be cared for until June 1st before a final determination is made on replacement.
We reserve the right to limit or refuse refunds if deemed appropriate.
This guarantee is valid for the original purchaser of plant material. Plants purchased by landscapers or commercial account holders are not covered under this policy.